patient centered

Engaging Patients in QAPI & Governance

Qsource ESRD Network 12 encourages facilities to engage patients beyond “direct patient care” and to incorporate the “patient voice by involving patients in the facility’s quality assessment and performance improvement activities and/or governance.

Bringing the patient perspective to th eprocess is a patient engagement activity that can help the facility to better understand provlems and develop patient-centered interventions. The tools provided will assist facilities to incorporate patients and/or family members into the process.