patient centered

Network Patient Representative Program

Network Patient Representatives (NPRs) are individuals that are on dialysis or have had a kidney transplant. They volunteer at their dialysis clinic working with staff to help improve the patient experience and share patient education. NPRs can also serve as peer mentors to fellow patients by sharing their experiences and providing support and encouragement. NPRs are role models in their clinic because of their positive outlook and their desire to learn as much about their kidney disease and treatment as they can to improve their quality of life. The NPR volunteers also serve as experts for the Network in developing projects and resources to improve patient care.

NPR Responsibilities:

  • Share educational materials from the Network and their clinic with other patients (such as posting info on a bulletin board
  • Be available to give support to new and current patients by phone, email, or in-person
  • Join the monthly NPR Connection Call the first Tuesday of the month to receive Network updates and to discuss ideas with other NPRs
  • Refer patients with questions or concerns to appropriate clinic staff (avoid giving medical advice)

Get more information in the NPR Handbook.

Come and Be a Part of the Action! Make a Difference!

Complete an application to be a Network Patient Representative and fax it to 816-880-9088. Or call 800-444-9965 for more information.

NPR Webinar "Partnering Together"

Listen as NPRs and their facility partners share how they have partnered together to improve patient care and satisfaction at their clinics.

NPR Connection Calls

Monthly Network Patient Representative (NPR) Connection Call-Second Thursday and following Friday of the Month at 1:00 p.m. CT.

Log in here and/or dial in by phone: 866-899-4679 or 571-317-3116  |  Access Code: 554-197-389#  |  Webinar ID: 554197389

Facility Resources

The Network is asking all facilities to identify at least one patient/family member as a Network Patient Representative for their facility. The Network works with the Patient Advisory Council to continually evaluate and improve the NPR program in order to provide better support to the NPRs in the Network.