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Dialysis Center Support Groups and Patient Family Engagement

2020-03-11T14:18:55+00:00March 11th, 2020|

In January, the ESRD NCC held the first Patient Experience of Care Learning and Action (PEOC LAN) webinar with a focus on support groups. “Dialysis Center Support Groups and Patient Family Engagement” was presented by Susan Cooper, LCSW. She shared some great ideas about starting and maintaining a patient support group, and exercises to increase

Empathy

2020-03-11T14:15:56+00:00March 11th, 2020|

One issue that our Patient Advisory Council experts have shared when we have discussed patient grievances is the importance of staff having empathy. The Network encourages you to review this three minute video by Brené Brown with your team to facilitate a discussion about how you can use empathy to improve the patient experience of

Quality Improvement Resources

2020-03-10T20:04:31+00:00March 10th, 2020|

In 2020, increasing home therapy and kidney transplantation is a national focus and therefore a Network-wide focus for all facilities. Take a look at this for valuable resource you can use at your clinic. Do you regularly educate your ESRD patients on Vocational Rehabilitation, Ticket to Work or Employment Networks? ESRD Network 12 is working

Patient Experience of Care Support Groups

2020-03-10T19:53:21+00:00March 10th, 2020|

In January, the End-Stage Renal Disease National Coordinator Center (ESRD NCC) held the first Patient Experience of Care Learning and Action (PEOC LAN) webinar with a focus on support groups. “Dialysis Center Support Groups and Patient Family Engagement” was presented by Susan Cooper, LCSW. She shared some great ideas about starting and maintaining a patient

My Choices Talk Transplant

2020-03-10T19:30:59+00:00March 10th, 2020|

April Topic of the Month Patient Engagement Planning Sheet – “My Choices: Talk Transplant” To prepare for April, we encourage you to review the resources and activities on the “My Choices: Talk Transplant” topic of the month sheet to identify resources to share with your patients about kidney transplant. If you already have a NPR,

2020 Grievance Update

2020-03-06T20:46:14+00:00March 6th, 2020|

Please complete the Smart Sheet* report form by Friday, February 28  -- even if you need additional time to complete the actions. On the report, you will be asked if you have completed the requested activities to date and if the answer is no, are provided a text box to indicate a timeline for completion.

TCC Update

2020-03-06T20:05:21+00:00March 6th, 2020|

February TCC Resources and Activities March TCC Resources and Activities

VR Update January

2020-03-06T18:37:15+00:00March 6th, 2020|

Project Charter/Acknowledgement Form Due December 27, 2019   Purpose – In your QAPI meeting, review project selection and then submit the online attestation.Self-check: review data summary to make sure your unit has a form submitted Environmental Scan Due January 24, 2020   Purpose – Review of your internal communications, processes, patient engagement activities, and data

LTC January Update

2020-03-06T16:49:48+00:00March 6th, 2020|

LTC QIA – Focus Group Units Project Charter/Acknowledgement Form Due December 27, 2019   Purpose – In your QAPI meeting, review project selection and then submit the online attestation. This include the identification of project points of contact specific to the LTC QIA.Self-check: Review data summary to make sure your unit has a form submitted