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Patient Engagement
Engaged patients are healthier patients.
Patient and family engagement continues to be an important focus for the Centers for Medicare & Medicaid Services (CMS) and, therefore, is a large part of the work required of the ESRD Networks and dialysis facilities.
CMS defines patient and family engagement involving “the perspectives of patients and families directly into the planning, delivery and evaluation of healthcare, thereby improving the quality and safety of the care provided.”
Qsource ESRD Network 12 is committed to assisting facilities in meeting the CMS and Network goal of improving patient engagement at the facility level. The Network has developed resources to assist facilities to engage patients in direct patient care, but also to incororate the “patient voice” in quality improvement at the facility level.
Network 12 works to develop resource to assist facilities to incorporate atient engagement at multiple levels, including:
- My Life, My Choices: Knowledge is Power project resources
- Network Patient Representative Program
- Topic of the Month Sheets
- Be Active in Your Care Patient Engagement Calendar
- Webinars and supporting resources to increase patient participation in their Plan of Care
- Incorporating patients in the facility QAPI and/or Governance
- Patient Groups
Patient Engagement Activity Reporting
If you are in a Network QIA use the link on your Project-At-A-Glance and use the following link if you are not reporting for a QIA.
For an overview of Patient Engagement and the Network resources, view the webinar “Incorporating Person and Family Engagement in your Dialysis Facility”.
Incorporating Person and Family Engagement in your Dialysis Facility
- Webinar Recording
- Webinar Slides
- Evaluation
Download: 2020 Patient Engagement Calendar – English
Download: 2020 Patient Engagement Calendar – Spanish
Lobby Day Resources
Lobby days can be an effective strategy to increase patient engagement. Use the checklist and idea sheets to work with your team (including your Network Patient Representative) to plan your next lobby day on preventing infections, home dialysis, transplant or vocational rehabilitation. Make sure to take a picture and share your activity and results through the Patient Engagement Reporting form to be included in the Patient Engagement Showcase.
- Lobby Day Checklist
- Infection Prevention Ideas
- Home Dialysis Ideas
- Vocational Rehab Ideas
- Kidney Transplant Ideas
The Network is asking all facilities to identify at least one patient/family member as a Network Patient Representative for their facility. The Network works with the Patient Advisory Council to continually evaluate and improve this NPR program in order to provide better support to the NPRs in the Network. Visit the NPR program page to get more information on the program, how to apply to be a NPR, download the Monthly NPR Connection Call schedule, NPR Handbook as well as facility tools to identify a NPR.
Resources
- Getting Started With Your NPR
- Keeping Your NPR Engaged
“My Life, My Choices: Knowledge is Power” project resources continue to be supported with My Kidney Kit pages being updated and added as well as a new a “Be Active In Your Care”- Patient Engagement Calendar. The expectation is that all facilities use the MY KIDNEY KIT for patient engagement with a minimum of 10% of patients. The My Clinic Plan offers ideas for assessment, planning and implementation of facility patient engagement activities. Pages are also available in Spanish, online at MyKidneyKit.org. Additional programs and resources such as the “All About You Review” Plan of Care Toolkit and “My Journey with Kidney Disease” patient video are also available help facilitate patient engagement.
- Network Patient Representative (NPR) Program
-
The Network is asking all facilities to identify at least one patient/family member as a Network Patient Representative for their facility. The Network works with the Patient Advisory Council to continually evaluate and improve this NPR program in order to provide better support to the NPRs in the Network. Visit the NPR program page to get more information on the program, how to apply to be a NPR, download the Monthly NPR Connection Call schedule, NPR Handbook as well as facility tools to identify a NPR.
Resources
- Getting Started With Your NPR
- Keeping Your NPR Engaged
- My Life, My Choices: Knowledge is Power
-
“My Life, My Choices: Knowledge is Power” project resources continue to be supported with My Kidney Kit pages being updated and added as well as a new a “Be Active In Your Care”- Patient Engagement Calendar. The expectation is that all facilities use the MY KIDNEY KIT for patient engagement with a minimum of 10% of patients. The My Clinic Plan offers ideas for assessment, planning and implementation of facility patient engagement activities. Pages are also available in Spanish, online at MyKidneyKit.org. Additional programs and resources such as the “All About You Review” Plan of Care Toolkit and “My Journey with Kidney Disease” patient video are also available help facilitate patient engagement.