Patient Services Department

The Patient Services Department works closely with both renal patients and dialysis facilities to:

• Promote improved communications between facility staff members and patients;
• Assist in grievance resolution, mediation and technical assistance for facility concerns;
• Support appropriate access to dialysis care;
• Collaborate with the State Survey Agencies to ensure patient safety;
• Develop educational resources and programs for patients and facility staff;
• Promote patient engagement at the facility and Network level;
• Ensure that the voice of the patient is heard throughout Network activities via the Patient Advisory Council and patient Subject Matter Experts.