Improving the Patient Experience and Appropriate Access to Care

Heartland Kidney Network (Qsource-ESRD Network 12) continues to actively seek ways to understand and if possible, reduce the incidence of involuntary patient discharges — particularly for the reason of non-adherence to treatment. Network 12’s Medical Review Board and Patient Advisory Council continue to discuss appropriate access to care and want to reaffirm our expectations of ESRD providers in Iowa, Kansas, Missouri and Nebraska. Please see the new resource section on our webpage for the memo and additional resources.

Also included are additional resources including the slides and recording of a webinar provided through the Patient Experience of Care Learning and Action Network event on “Relationship Centered Communication.