In January, the ESRD NCC held the first Patient Experience of Care Learning and Action (PEOC LAN) webinar with a focus on support groups. “Dialysis Center Support Groups and Patient Family Engagement” was presented by Susan Cooper, LCSW. She shared some great ideas about starting and maintaining a patient support group, and exercises to increase empathy and self-awareness including the following TEDxSF video encouraging gratitude. Download the PPT and a patient group introduction letter template the speaker shared during the webinar. The recording and link for CEU’s can be found on the NCC website.