Over the last few years, and unfortunately in the last few months, the Network has seen an increase in the number of involuntary discharges due to an immediate severe threat. Although these events cannot always be prevented, we recognize the increased stress everyone is under want to provide resources to help staff feel more confident in their skills of de-escalation. We encourage your team to review the following video series as part of your facility in-service training and use them to guide a discussion on how the skills reviewed can improve patient care.  

Verbal De-Escalation of the Agitated Patient. University of Colorado School of Medicine. Simpson SA, Rylander M, Medlin H, Albert L. May 2017.